Frequently Asked Questions
Everything you need to know about your HYPHEN experience.
Are HYPHEN products suitable for sensitive skin?
Yes, all our products are dermatologically tested, non-comedogenic, and specifically formulated to be gentle yet effective on all skin types, including sensitive skin.
How long does shipping take?
We typically process orders within 24-48 hours. Depending on your location, standard shipping takes 3-5 business days to arrive at your doorstep.
What is your return policy?
We offer a 15-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours for a replacement.
Are your products cruelty-free and vegan?
Absolutely. HYPHEN is committed to ethical beauty; all our formulations are 100% vegan and we never test on animals.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer Cash on Delivery (COD) for most pin codes.